Customer Care
FOLK ART IS HANDMADE
Please remember that all of Zinnia Folk Arts pieces are handmade. Imperfections are part of the gig! No two handmade pieces will be exactly alike. That’s just the way it is.
ORDERS
All orders are shipped on week days (Monday through Friday) excluding holidays. All orders have a processing time of two to three days if the merchandise is in stock. If you need it sooner, please let us know at
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and we will do our best to send it out more quickly. The shipping options and cost will be added and displayed at checkout.
TAXES
Minnesota sales tax of 7.775% will be calculated on all Minnesota sales.
PAYMENT
Zinnia Folk Arts accepts payments in three ways for purchases from the website:
1. Credit Card: MasterCard, Visa, American Express or Discovery card are accepted.
2. Paypal payments
3. Credit card payments over the phone during open hours. You may call 612-824-4342 to order something from the website or blog between Tuesday and Saturday, 11-6.
SHIPPING
We ship all over the world. Please contact us for exact shipping costs to your address outside of the United States.
Twin Cities customers may choose free pickup of merchandise. Pick up date and time will need to be arranged after purchase via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .
Our shipping and packaging fees are based on the size and weight of your order and options for shipping are presented to you at check out. Packing supplies are often peanuts, bubblewrap and/or boxes that are recycled from shipments we receive from Mexico. Enjoy reading the Mexican newspapers!
When an order is placed, it will be shipped to the address submitted by the purchaser. Please make sure you enter the correct address!
All orders are generally shipped via the U.S. Postal Service First Class or Priority Mail. Please let us know if you would like your shipment to be expedited or sent by some other carrier. Shipping costs will be adjusted if you choose to use a different carrier or to receive the order more quickly.
By purchasing from the Zinnia Folk Arts, LLC website you are entering into a shipment contract. As a result, the risk of loss for items purchased from this website transfer to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
RETURNS
We want you to love your purchase! If you are not happy with your item for any reason, please let us know at
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or at 612-824-4342. We do not issue refunds, but if you return it to us within 14 days of purchase, in a condition to be resold, you will receive store credit for the same amount of the item, less the shipping cost. We reserve the right to deny credit if the merchandise is not in selling condition. Ship to Zinnia Folk Arts, 826 West 50th Street, Minneapolis, MN 55419. Return shipping costs are the responsibility of the customer.
DEFECTS
If items in your order are missing, broken or damaged in some way, please contact us with your invoice number and a description of the problem at
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or at 612-824-4342. We will solve the problem or put you on the right path to resolve it with the carrier.
COPYRIGHT
Photos, layout, graphics and text of this website are the sole property of Zinnia Folk Arts, LLC and protected by copyright laws. They may not be used without permission. Photo credits: Anne Damon, Mike Welckle
OUT OF STOCK ITEMS
Many of our folk art pieces are one of a kind and cannot be restocked. Some of them can be restocked but it might take awhile to obtain them. If an item is out of stock, and you would like to see if we can obtain another one, please send an email to
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to inquire whether it can be obtained and how long it might take to get it.
ERRORS
We’re human! Sometimes errors occur but we will try our best to make it right in the quickest way we can and we do apologize for your inconvenience.
SECURITY AND PRIVACY STATEMENT
Your privacy is important to us. Please know that none of your personal info is EVER sold or forwarded to anyone else. It is used only to communicate with you about your purchase and to inform you about sales, special events or news about Zinnia Folk Arts, LLC. If you do not want to receive our emails you are able to unsubscribe at any time.
You can shop at Zinnia Folk Arts, LLC with confidence. We use Paypal as our payment gateway to accept credit card payments safely and securely. Zinnia Folk Arts, LLC adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
