Our Talavera ceramics are now available in two ways. You may purchase from our current stock (Ready to Ship) or you may custom order (Special Order) the pieces and patterns you prefer. Ceramics are available as:
++ Ready-to-Ship products and
Ready-to-Ship products are currently located in Minneapolis and will be shipped to your US destination within 3 days. Special Order products will be made to order in Mexico, added to the next shipment to Minneapolis (see dates below) and you will be notified upon their arrival. After their arrival, they will ship to your US destination within 3 days.
**Please note** Because all of our ceramics are hand-painted, each item may vary slightly in color from the item in the photographs.
Special order ceramics may take 3 months or more to ship to you. This is because your special order is handmade and painted for you in Dolores Hidalgo, Mexico, after we receive your order. Individual orders are consolidated with other orders during the ordering period, so there is a delay in the shipping to Minneapolis to save on the cost of shipping internationally from Central Mexico to Minneapolis. We do not ship to you directly from Mexico because we want to verify the order and check the quality before you receive your special ordered item.
Ordering & Shipping Schedule
This is a new service and we are experimenting with production and shipping schedules, so please be patient. If you need something by a date certain, please do not make a special order. If you have questions please contact us! Our tentative schedule is this:
Order by July 15 for Arrival in MSP: Approximately October 2023
Order by October 15 for Arrival in MSP: Approximately January 2024
Order by January 15 for Arrival in MSP: approximately April 2024
Order by April 15 for approximate MSP arrival in July 2024
ALL DATES ARE APPROXIMATE
We will contact you with updates about estimated delivery after your order has been placed and periodically until it arrives. Your card will be charged for the full amount when you order. You will pay for the total special order and a shipping deposit of $35.99 at checkout. Your products will be shipped from Minneapolis after they have arrived from Mexico. You will be contacted if there is an additional shipping charge, due to weight or distance, to the deposit you made at checkout.
Special Order ceramics are not eligible for free shipping.
When you purchase your special order, you will make a shipping deposit of $35.99 to cover shipping from Minneapolis to your destination. Shipping deposits do not exceed $35.99 but if the actual cost of packing, insurance and shipping to you from Minneapolis exceeds the shipping deposit, you will receive an invoice for the difference prior to the package being shipped from Minneapolis by UPS to your destination. Customers living in the Twin Cities area may arrange for local pickup.
Special orders are not returnable or refundable unless there is an error on our end. If your order is damaged, please contact us right away and include photos of the damage. Your shipped order is insured and we will enter a claim for reimbursement if the damage was due to shipping. Please remember, because they are hand-painted, each item may vary slightly from the exact item in the photographs. Please see our full Returns Policy for more information.
Our Talavera ceramics are food, oven, and microwave safe and we recommend hand washing to preserve the beauty of these hand-made, artisan crafted pieces.