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FAQ

Frequent questions about Mexican folk art and Zinnia Folk Arts:

Do you sell wholesale?
Every item on our website is personally selected by our founder in Mexico and shipped to the US. We do not order from our artisans, but purchase directly from what they have available on our frequent trips to Mexico. They often do not have very much stock. And frequently we purchase one of a kind items.  Often we run out of stock and it is not replenished until our next trip, if ever. 

We do offer discounts for a purchase of some of our items in quantity. Please let us know exactly what item you are looking for and we will let you know if it is available in quantity, what the minimum purchase number is and how soon the item can be made available. The products you see on the website are in our Minneapolis shop and have already been imported to the United States. We do not ship to customers from Mexico or within Mexico, only from our shop in Minneapolis, Minnesota.

How long have you been in business?
Zinnia Folk Arts was established in 2008.

Do you ship to countries outside of the United States?
Yes, we do and our shipping policies are discussed on the customer service page. Let us know if you have other questions related to shipping internationally. We follow US laws when we ship and packages shipped to other countries are subject to the laws of your country when it arrives. It is impossible for us to know the customs procedures of your country so please understand that purchases may be delayed by your country's customs officials and that is beyond our control.

Do you take special orders?
Yes, definitely! If you see something on the website and would like more than are currently available online, please contact us and we will be happy to discuss whether the item can be purchased in a larger quantity or different colors or sizes. We take a 50% non-refundable deposit to cover our costs of hunting for and purchasing the item. If we find it, it is yours and you will be billed for the remaining cost.  If it cannot be found, we refund the deposit, less a $35 search fee.  Special orders are not eligible for free shipping--shipping costs will be billed to you at the time you are billed for your special order item.

Can I pick up an online order in the Minneapolis shop?
Sure! You can order online and then choose "Free Mpls Pickup" in the shipping choices. We will have it ready for you to pick up within 24 hours of your purchase.

Do you sell Corporate Gifts at the holidays? 
Purchasing small gifts, especially Christmas ornaments, in quantity for the holidays is possible with enough lead time. Because we purchase every item on our trips to Mexico and not from catalogues, planning ahead is crucial. If you can notify us of your needs before our July and/or October trips, we may be able to purchase the quantity of items you need. The destination of the trip also makes a difference and some things can only be purchased in July and other things only in October. A non-refundable 50% deposit is required. If I am not able to find the item, the deposit will be refunded less a $35 charge for searching. Pricing and discounts on corporate gifts vary by the item and depend on whether additional shipping costs from Mexico are incurred.

Do you accept solicitations or cold calls? Do you purchase from trade shows, wholesale vendors or businesses in Mexico through email? I am frequently sent emails by individuals or businesses that make Mexican handicrafts wondering if I am interested in buying their crafts. Though many of them are beautiful or interesting, I only purchase items from artisans, workshops, families, puestos and businesses when I am in Mexico and able to see what people make, how they make it and the quality of the item. I do that so I am assured to receive exactly what I want and I know that every item is handmade by the people from whom I purchase it or their family member. 

Do you have a question we haven't answered?  Contact Us!